Car Parts Warehouse utilise a number of different couriers. All items are dispatched between Monday to Friday. Please note, we will not accept items that have been fitted or damaged when removed from packaging.
What are your customer service opening times? We are here for you Mon-Sun 8am - 6pm, excluding bank holidays. This may be longer during peak sales times such as Christmas or other automotive peak seasons.Can I cancel my order? Once that option is no longer available, we may not be able to cancel anymore, however, and as long as we haven't processed your order yet, we will do everything we can to stop your order. Asap and state cancellation in the subject or first line of your message so that the team can contact the warehouse immediately. What if my item arrived damaged?
Sometimes items can get damaged during transit. As soon as possible so we can discuss next steps. What if I have ordered the wrong item? You can simply return it to us.
What if the item I have received isn't the one I had ordered? If that is the case, one of our team in the warehouse might have made a mistake when picking or packing your order.
Can I bulk order from you? And let us know what you have in mind. Are all your products original equipment (OE) products? All parts we supply are designated as Matching OE Quality and we take care to only source from reliable, trusted manufacturers. What if I'm not sure if an item will fit my car?If you want your item the next day, you will need to have bought it before 12pm (Mon-Fri). How fast can you deliver? Do you dispatch on the weekend? Whilst our customer service team is working from 8am to 6pm on a Saturday and can process orders, the warehouse is closed and therefore orders processed on a Saturday will be dispatched on a Monday. We don't use signed for deliveries for our tracked services so in most cases you will get a courier notification that allows you to choose either a safe place or an address where you can pick your item up.
To arrange for something more suitable to you. What if my item didn't arrive? In most cases our parcels are tracked, and we can liaise with the carrier directly to understand what happened and where the parcel is.