Here at Part & Parcel our main focus is on excellent customer service. We have over 20 years experience in supplying car parts to the UK garage trade. We are authorised stockists of many renowned OE quality manufacturers and have full access to their UK stocks at very competitive prices.It's Part and Parcel of what we do. What are your customer service opening times? We are here for you Mon-Sat 8am - 6pm, excluding bank holidays. This may be longer during peak sales times such as Christmas or other automotive peak seasons. Can I cancel my order? Once that option is no longer available, we may not be able to cancel anymore, however, and as long as we haven't processed your order yet, we will do everything we can to stop your order. What if my item arrived damaged? Sometimes items can get damaged during transit. What if I have ordered the wrong item? You can simply return it to us. What if the item I have received isn't the one I had ordered?
If that is the case, one of our team in the warehouse might have made a mistake when picking or packing your order. Can I bulk order from you?And let us know what you have in mind. Are all your products original equipment (OE) products?
All parts we supply are designated as Matching OE Quality and we take care to only source from reliable, trusted manufacturers. What if I'm not sure if an item will fit my car?What if I'm not happy with the product quality? We only work with trusted partners, brands, and suppliers whom we know very well and have worked with for decades. If, however you are not happy with the quality of an item, please let us know immediately. If you want your item the next day, you will need to have bought it before 12pm (Mon-Fri). How fast can you deliver?
Do you dispatch on the weekend? Whilst our customer service team is working from 8am to 6pm on a Saturday and can process orders, the warehouse is closed and therefore orders processed on a Saturday will be despatched on a Monday.
We don't use signed for deliveries for our tracked services so in most cases you will get a courier notification that allows you to choose either a safe place or an address where you can pick your item up. What if my item didn't arrive?
In most cases our parcels are tracked, and we can liaise with the carrier directly to understand what happened and where the parcel is.